🔁 Refund & Returns Policy

Your satisfaction is our priority.

At Sneax, we want you to love what you ordered — but if something isn’t quite right, we’re here to make returns and refunds as easy as possible.

✅ Return Eligibility

You can return or exchange an item if:

• It’s within 14 days of the delivery date

• The product is unworn, unused, and in its original packaging

• All original tags and labels are still attached

• You provide proof of purchase (order number or receipt)

🔄 Exchanges

Need a different size, color, or product?
We’ll happily exchange your item — just contact us and we’ll check availability.

❌ Non-Returnable Items

We can’t accept returns for:

• Items that are worn, washed, or damaged after delivery

• Products without original packaging or tags

• Final-sale or clearance items marked “non-returnable”

💰 Refund Process

Once we receive and inspect your return, we’ll process your refund or exchange within 5–7 business days.

Refunds can be issued as:

• A return to your original payment method, or

• Sneax store credit (if preferred)

You’ll be notified by email once your refund is processed.

🚚 Return Shipping

• If the return is due to a Sneax error (wrong or damaged item), we cover all return shipping costs

• For other reasons (like size or preference), return shipping is the customer’s responsibility

📦 How to Start a Return or Exchange

1. Contact us via WhatsApp, email, or phone

2. Share your order number and reason for return

3. We’ll send you the return instructions and arrange pickup or drop-off if available

4. Pack the item securely and return it within the instructed time

📞 Questions or Concerns?

We’re here to help:

• WhatsApp: Chat with us

• Email: support@sneax-eg.com

• Phone: 01070418583
  🕒 Daily from 10 AM to 6 PM

Thank you for shopping with Sneax.
We aim to make your return experience smooth, fair, and fast — just how it should be.