Delivery Times:
All orders shipped with QP Express.
- Within Egypt:
- Orders are processed and shipped within 1-3 business days.
- Delivery typically takes 2-7 business days depending on your location.
- International Orders:
- For international shipping, delivery times may vary depending on the destination, usually within 7-14 business days.
Free Delivery:
- We offer free shipping on all orders over EGP 1000 within Egypt.
Order Tracking:
Once your order is shipped, you will receive a tracking number via email or Whatsapp. Use this number to track your package’s progress online for up-to-date delivery information.
How to Return:
Contact Us:
To start the return process, please contact our customer service team at cs@sneax.com or via WhatsApp at +201070418583. Provide your order number and reason for the return.
Shipping the Item Back:
Once your return request is approved, we will provide you with the return instructions. You will be responsible for the return shipping costs, unless the item is defective or damaged.
Inspection & Refund:
After we receive the returned item, our team will inspect it to ensure it meets the return eligibility criteria. Once confirmed, we will process your refund. Refunds are typically issued within 7-14 business days.
How to Exchanges:
Eligibility for Exchanges:
If you wish to exchange an item for a different size or color, we will gladly process your exchange within 14 days from the delivery date, provided the item is in new, unused condition.
How to Exchange:
To initiate an exchange, contact us with your order details. If the exchange item is available, we will ship it to you once we receive the returned product. You will be responsible for the shipping cost for exchanges.
For any questions or concerns regarding your delivery
feel free to reach out to our team at cs@sneax.com or via WhatsApp at +201070418583.
We’re here to assist you!
