Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Once your order is confirmed, you’ll receive a tracking number via email or SMS, Whatsapp. You can use it on our Order Tracking page or send us Whatsapp message +201070418583 to follow your shipment.
Delivery usually takes 2–3 business days depending on your location.
Absolutely! You can return or exchange any item within 14 days of receiving your order, as long as it’s in its original condition. Visit our Return Policy page for full details.
🚨 If Your Order Is Already Placed:
If the order is confirmed but not yet shipped, contact our support team ASAP to request a change:
Email: support@sneax-eg.com
WhatsApp: Chat with us
Phone: +20 107 041 8583
We’ll do our best to update your shipping address before dispatching.
❌ If the Order Has Already Shipped:
Unfortunately, we won’t be able to change the address once the order is out for delivery. But feel free to reach out — we’ll help however we can.
✅ Your safety is our priority.
For every transaction, you’ll need to re-enter your payment information unless you’re using a secure digital wallet (like Apple Pay, Google Pay, or a saved method through the payment provider).
If you have any concerns about payment security, feel free to contact our support team.
Currently, Snex primarily ships within Egypt. However, we’re working on expanding our delivery services to more countries soon.
If you’re outside Egypt and would like to place an order, please contact our customer service team to:
Check if international shipping is available to your location
Get shipping cost estimates and delivery times
Explore possible custom arrangements
📞 Contact Us:
Email: support@snex.com
WhatsApp: Chat with us
Phone: +20 107 041 8583
If you need to swap an item
Returns and Exchanges
🔄 Sneax Returns Policy
We want you to be completely satisfied with your purchase — but if something’s not right, we’ve got you covered.
✅ Return Eligibility
You can return an item if:
It’s within 14 days of receiving your order
The product is unworn, unused, and in its original packaging
All tags and labels are still attached
❌ Non-Returnable Items
Items that are used, washed, or damaged (unless faulty on arrival)
Items without original tags or packaging
Clearance or final-sale items marked “non-returnable”
📦 How to Return an Item
Visit the Returns Center or contact us directly
Provide your order number and reason for return
We’ll send you the return instructions
Once we receive and inspect the item, we’ll process your refund or exchange
💳 Refund Details
Refunds go back to your original payment method or as Sneax store credit
Processing time: 5–7 business days after we receive the item
🚚 Return Shipping Costs
If the return is due to a Sneax error (like a wrong or defective item), we cover the shipping
In other cases, the customer may be responsible for return shipping fees
💬 Need help with a return?
Reach out anytime at support@sneax.com or via WhatsApp — we’re here to help!
🚫 Received the Wrong Item? No Problem — We’ll Fix It!
We’re really sorry for the mistake. If you received the wrong item in your order, follow these quick steps and we’ll make it right:
✅ What to Do:
Contact our support team with:
Your order number
A clear photo of the item you received
A short note explaining the issue (e.g. wrong product, color, or size)
We’ll:
Review your case quickly
Arrange to send the correct item
Cover return shipping if the wrong item needs to be sent back
📞 Contact Sneax Support:
WhatsApp: Chat with us
Email: support@sneax.com
Phone: 01070418583 (10 AM – 6 PM, 7 days a week)
📞 Contact Sneax Customer Support:
1. WhatsApp (Fastest Response):
Chat with us now
We’re available daily from 10 AM to 6 PM
2. Email:
📧 support@sneax.com
We usually reply within 24 hours.
3. Phone Support:
📱 01070418583
Call us any day between 10 AM and 6 PM
✅ If Your Order Hasn’t Shipped Yet:
Contact Sneax Support Immediately
Reach out as soon as possible with:Your order number
The correct address
We’ll update the shipping info before it’s dispatched. Easy!
🚚 If Your Order Has Already Shipped:
Unfortunately, we can’t change the address once the package is with the courier. But:
You can try contacting the delivery company with your tracking number to request a redirection (if available).
Or wait for the package to be returned to us — we’ll contact you and arrange a resend (additional shipping charges may apply).
✅ If Your Order Has NOT Shipped Yet:
You can change or cancel your order by contacting us as soon as possible with:
Your order number
What you’d like to change (item, size, address, etc.) or confirm cancellation
📞 Contact us quickly:
WhatsApp: Chat with us
Email: support@sneax.com
Phone: 01070418583 (10 AM – 6 PM)
🚚 If Your Order Has Already Shipped:
Unfortunately, we can’t cancel or change it once it’s on its way. But don’t worry — once you receive it, you can:
Return or exchange the item within 14 days
Check our Returns Policy for easy steps