📦 Delivery Timeframe (Within Egypt):

• Cairo & Giza: 1–2 business days

• Other governorates: 2–5 business days

• Remote areas: May take up to 7 days depending on location

🔁 What Could Affect Delivery Time?

• National holidays or weekends

• High-demand sales periods

• Incomplete or incorrect shipping info

📩 Tracking Your Order:

Once your order is confirmed, you’ll receive a tracking number by SMS or email to follow your delivery in real time.

✅ You Can Return or Exchange an Item If:

• It’s within 14 days of receiving your order

• The item is unused, unworn, and in its original packaging

• Tags and labels are still attached

🔄 Exchange Options

Need a different size, color, or style? No problem — we’ll help you swap it out if the item is in stock. Exchanges follow the same 14-day policy.

✅ If Your Order Has NOT Shipped Yet:

1. Contact us immediately with:

   • Your order number

   • The correct address

2. We’ll update your shipping info before the order goes out.

📞 Contact Sneax Support:

• WhatsApp: Chat with us

• Email: support@sneax.com

• Phone: 01070418583
  ⏰ Available daily: 10 AM – 6 PM

✅ Once Your Order is Shipped:

You’ll receive a tracking link via SMS or email with all the details, including:

• Courier name

• Tracking number

• Estimated delivery time

You can click the link anytime to see real-time updates.